Frequently Asked Questions.
Questions? Look here.
Our jewelry is shipped in the United States,We can deliver worldwide.
Please note that international shipments may not meet national standards, specifications and labeling requirements. It is your responsibility to ensure that the product is acceptable.
1. Free shipping for orders to the United States, Canada and Australia.
2. Shipping to other international locations is $40, free shipping on orders over $800.
All our products are made to order and usually take 7 -10 working days.
Standard shipping: takes 5-7 business days, USPS free shipping within the US.
International delivery usually takes 5-7 business days.
Transaction time = processing time + shipping time
45-Day Return Policy
If, for any reason you are not completely satisfied with your order, Oveela Jewelry offers a 45-day return guarantee for online orders. Please refer to the next question for further information on the conditions for return.
We cannot process returns for additional requests for custom jewelry, engraved items, and other products that do not exist in our sales catalogue, unless the quality of the product is an issue.
We have a 45-day return policy, which means you have 45 days after receiving the item to request a return.
To be eligible for return, your item must be in the same confition that you received it, unworn or unused, and in its original packaging. You will also need proof of purchase.
Package your items securely in the original packing materials. If your return is for refund or exchange, please include any diamond grading reports or appraisals. Diamond grading reports and appraisals are not required for repairs and resizes. If an item was delivered with a diamond report, the return must be accompanied by the original laboratory grading report. Otherwise, customers will bear the cost for a replacement report.
To begin returning items, you can contact us at Service@Oveela.com. If your return is accepted, we will send you a return shipping label along with instructions on how and where to mail the package.
Our Diamond & Jewellery Consultant will assist you further for the refund/exchange process.
Each piece of Oveela Jewelry is made to order, Returns that are not initiated by quality issues. we will charge the shipping fee andd handcrafting fees（30% of total order value）. Shipping and handmade costs will be deducted from the original payment (free shipping items will also be charged postage).
Custom Made Orders
Definitely! At Oveela, we take pride in providing pristine service and the best quality of engagement rings and wedding bands. Customising your own ring design is a great way to express your personality and style. Need advice on suitability and design inspiration? send us an email with pictures of what you have in mind.
Our customization options are based on the specifications that most of our customers commonly use when making rings, you can choose according to your budget, carry out the stone size, stone size, of course you have a better choice, please let us know.
Good things are worth the wait! Your customized ring will take approximately 1-2 weeks depending on the level of customization required.
Please let us know your ideas via live chat or email, and we will arrange for a jewelry designer to communicate with you to draw.
Upon confirmation of the design, a deposit will be required and our designer will begin sketching the design in accordance with your preference. Once completed, a sketch of your customised item will be shared for final approval.
Casting and Setting
Once the design is approved, production of your customised jewel
lery will commence and all you have to do is sit back and relax!