Delivery of orders:
Our jewelry is shipped in the United States,We can deliver worldwide.
All our products are made to order and usually take 3-4 weeks.
Standard shipping: takes 5-7 business days , USPS free shipping within the US.
For international orders, the time will have all the differences, usually also within 7-10 business days.
Transaction time = processing time + shipping time
Returns
If, for any reason you are not completely satisfied with your order, Oveela Jewelry offers a 45-day return guarantee for online orders. For more information on return conditions, please click
Refund and Returns Policy。
To begin returning items, you can contact us at
Service@Oveela.com. If your return request is accepted, we will inform you of the exact return address.
Items returned without prior request will not be accepted. Once we have received and reviewed your return, we will notify you and let you know if the refund has been approved.
1.If approved, we will process your refund within 48 hours of receiving the return (excluding weekends and US public holidays).
2.Upon receipt of the return, the Paypal account, credit card company or debit card you used to make the purchase will be debited with the shipping and handmade fee (30% of the total order value).
3.Your credit card company 、Paypal account、 may take 4-7 working days to credit your account.
Additional Services
1.Jewelry Certification – The material and gemstone of the ring you have purchased is tested and explained. There will be no indication of value.
2.Delivery upgrade – Upgrade from USPS to FedEx.
3.Luxury Gift Box – Use our upgraded branded gift box.
Custom Made Orders
1.
Can I customise my engagement ring or wedding band?
Definitely! At Oveela, we take pride in providing pristine service and the best quality of engagement rings and wedding bands. Customising your own ring design is a great way to express your personality and style. Need advice on suitability and design inspiration? send us an email with pictures of what you have in mind.
2.
What are the custom options?
Our customization options are based on the specifications that most of our customers commonly use when making rings, you can choose according to your budget, carry out the stone size, stone size, of course you have a better choice, please let us know.
3.
What is the process of custom jewelry?
3.1
Communication
Please let us know your ideas via live chat or email, and we will arrange for a jewelry designer to communicate with you to draw.
Choose Center stone
3.2
Design
Upon confirmation of the design, a deposit will be required and our designer will begin sketching the design in accordance with your preference. Once completed, a sketch of your customised item will be shared for final approval.
Jewelry Designs
3.3
Casting and Setting
Once the design is approved, production of your customised jewel lery will commence and all you have to do is sit back and relax!
Are your stones ethically sourced?
Yes. We are committed to protecting the environment by prioritizing the availability of lab-made gemstones, moissanite, and lab diamonds, all of which are sustainably produced, not mined, and do not damage the environment.
Are Oveela trustworthy?
All of our pieces are made with solid 10K, 14K, 18K Solidgold, or platinum. We use a wide variety of lab-created gemstones and personalized colored natural stones, making Oveela an affordable jewelry store for everyone.
100% Secure Payments.
We conduct secure transactions with PayPal through the Stripe Payments system, and Flexible Payments: Klarna, Afterpay are available for qualified customers.
Customer Service
If you have any questions while shopping, or after receiving, You can live chat, or ticket, 7/24 hours a day.We will respond to messages as soon as we receive them.
Track Your Order
You can also check by manually entering the order number at (
click here).
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